Today a friend of mine went to get her hair trimmed at a salon and left with a cut she didn’t ask for. The stylist had done the cut she wanted, but then went back in to do some last minute touch ups and ended up cutting all her hair if to try and cover up the mistake she made. The stylist then proceeded to tell her that it was cute 5 times too many before she turned to the mirror which let my friend know that something was up.
Luckily for the stylist my friend was in a good mood and decided to look at it as a fresh start to spring with a fresh unexpected cut. But I have beef with the stylist. I’m mad that 1) she didn’t fess up to her f**k up and 2) that she didn’t do it for free in the end.
Yes ladies and gentlemen, she still took my friends money after she didn’t do the cut right ! The right thing to do would have been to admit to her mistake and let my friend know about it before she chopped all her hair off and she should have said “it’s on the house” since she didn’t get what she was paying for. I’m a stickler for good customer service, so for me this stylist needs to step her service skills up.
I’m glad that my friend is in a good mood about it and chose to move forward on a positive note. I would’ve been more pissed for her had it messed up her beautiful Saturday 🙂
Have you ever had a bad salon experience like this one ? If so, leave a comment and tell me about it 🙂
Healthy Scalp, Healthy Locs
Nyesha Samuel, Publisher for healthylocsblog.com & Master Loctician